Yellow Monkey Clothing Returns Policy
We accept refunds and exchanges. To avoid any misunderstanding, please carefully check the original packing when receiving your goods. If you have any issues, pls make a quick photo of packing.
In case you receive non properly funcional or demaged product, pls be so kind, take a photo and send it to us to our support email firstname.lastname@example.org
We will carefuly go through your message and we will check your photos. In most cases, we will offer you new product for free or full price refund. If we would have any concerns, we will continue according following policy:
Our policy lasts 30 days. If 30 days have gone by since your purchase and product receiving, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
- Product with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Regular priced items and also sale items may be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: Yellow Monkey Clothing (attn. Paul Simanek) Yellow Monkey Clothing, Paul Simanek, Biskupcova 1866/85, Prague 13000, Czech Republic.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and unfortunately, they will find out about your return.
To return your product, you should mail your product to: Yellow Monkey Clothing (attn. Paul Simanek) Yellow Monkey Clothing, Paul Simanek, Biskupcova 1866/85, Prague 13000, Czech Republic.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping item(s) over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.